FAQ

Christmas ordering

When should I order for Christmas?
Order personalized ornaments by November 18, 2026, and mugs, tees and totes by December 7, 2026, for a planned US arrival by December 24 with standard shipping. These are planning dates based on our production partners' published production and shipping times, not a guaranteed delivery date. Holiday volume can add delays, so ordering earlier is safer.

How does personalization work on a gift?
Tap the Personalize button on the product page and type the names, dates or custom text in the design editor that opens. Save your design, then add the item to your cart. Personalized items are printed exactly as entered, so please check spelling and dates carefully. The same order-by dates apply to personalized items.

How long do production and shipping take in the holiday season?
Every item is printed on demand. Production typically takes 2 to 5 business days for mugs, tees and totes (our US-made items) and 7 to 15 business days for personalized ornaments made by our overseas partner. Shipping time is added after that (see Shipping below). Weekends and holidays are not business days.

Can I return a Christmas gift?
Items are made to order, and personalized items are final sale unless they arrive defective, damaged or incorrect. In that case, contact us within 30 days of delivery with your order number and photos and we will replace the item or refund it in full. See our Refund policy.

Shipping

How long does it take to receive my order?
Every item is printed on demand. Production typically takes 2 to 5 business days after your order is placed for our US-made items, and 7 to 15 business days for personalized ornaments made by our overseas partner. Once shipped, US delivery generally takes 3 to 8 business days. You will receive a tracking number by email as soon as your order ships. See our shipping policy for details.

Where do you ship?
We currently ship within the United States. Shipping is calculated at checkout.

How much is shipping if I order more than one ornament?
Shipping is calculated at checkout from our production partners' rates. One ornament ships at the partner's first-item rate. Extra ornaments fulfilled by the same partner usually add a smaller per-item amount rather than another full first-item charge. Ornaments made by different partners (US-made vs overseas) may ship separately, each with its own first-item rate. Exact totals always appear at checkout before you pay. We do not quote a flat multi-ornament price on this page.

Where are products made?
Our designs are created in Naperville, Illinois. Products are printed on demand and shipped by our production partners in the United States and abroad.

Returns

Can I return or exchange an item?
All items are made to order, so we cannot accept returns or exchanges for change of mind. If your item arrives defective, damaged, or incorrect, contact us within 30 days of delivery with your order number and clear photos and we will replace it or issue a full refund. See our Refund policy for details.

Personalization

How do I personalize my item?
Tap the Personalize button on the product page and enter your names, dates, location, or other details in the design editor that opens. Save your design, then add the item to your cart. Please check spelling and dates carefully, since personalized items are printed exactly as entered.

Can I change my personalization after ordering?
Contact us as soon as possible with your order number. We can update details only if production has not started.